FAQs

For any technical issue that persists and is not answered below. Please feel free to reach us on yourfriends@myjosh.in To assist us in helping you quicker & better, along with the details of the issue you should also share your Client ID (Open Josh > Tap on Profile > Click on settings > About us) as part of your email.

Profile & Content Preference

How to Create a Profile?

Sign up using your mobile number to create your profile. You can choose to customize it by adding a profile photo, suitable handle and bio.

How to change your user name?

You can go to profile and choose edit from the three dots to change your username.

How to select a preferred language?

Go to your profile page on the app by clicking on the ‘Human’ icon and click on the ‘settings’ icon and click on ‘Change Language’. You can select the languages you want to consume content in.
Open Josh > Tap on profile > Click on settings > Change Language

How to receive notifications?

We send notifications to stay connected with our users. Please ensure it is not turned off in-app settings. You can also check it by following these steps;
Open Josh > Tap on profile > Click on settings > Turn Notifications on

How to delete my account?

You cannot delete your account. Please reach out to us to help you in this regard. For any assistance/ help, email us

How to apply for an Interest badge?

The badging exercise is done by the internal team and if you create good quality content under a specific genre then your profile should automatically be badged after looking at both quantitative as well as qualitative aspects of your profile. but if you still want us to look at your profile then please write to us

How to get a verified Profile?

The verification process is an internal process and it depends on the quality of content created, followers, engagement received (Likes, Comments & Shares) on videos uploaded on your profile. Our team themselves will reach out to you once your profile has been qualified by us basis both quantitative as well as qualitative aspects of your profile. but if you still want us to look at your profile then please write to us.

Can I include other Social media redirecting links on Josh profile?

This feature is not available on our App at the moment. Please stay tuned and we will update you when we introduce this feature.

Creating / Uploading Videos

How to create a video?

You can record a video by using the + option on the app and also add some great filters, audio and effects too. Give an apt description to your videos and use the right hashtag to get optimum visibility

How to upload a video?

You can upload your phone gallery video provided it is less than 60 seconds and 50 MB in size. Just click on the + option on the app and then select ‘Album’. You will have the option to further trim/edit your videos

Is there a time limit for videos?

While there is no limit on the number of videos to be uploaded but each video should be within a duration of 60 sec.

How to use of Filters/ Masks / Stickers / Effects?

You have all the options on the camera screen after you click the + option on the app. You can choose the intended Filter / Masks / Stickers / Effects and create and upload your video on Josh

How to select Music for your videos on Josh App?

On the camera screen after you click the + option on the app. You have the option to ‘Pick A Song’ on the same screen where you can see the trending soundtracks as well as search for the one you want.

How to create duet videos?

While watching any video on Josh App you will see a Duet Icon on the right-hand side. Click on the icon and the video will open with the ‘create video/upload video’ part of the App. Please note the duet option is only available if the original uploader/creator has enabled the duet option while uploading the original video.

How to allow others to create duets with your videos?

While uploading your video you have an option ‘Allow Duet’ please select the option and that will enable other users to create duets

How to write a description (title) and what hashtags to use?

It will be helpful to write a brief description of the video related to the content and also use relevant Hashtag for the video. We will advise not using too many irrelevant hashtags.

Uploaded Video is taking time to Reflect?

Owing to the huge volumes, our systems take some time to process your videos. Please be assured we are actively trying to scale up and the time taken will substantially keep reducing in the future.

Some uploaded videos are missing?

This should not be happening. Please share the video details and your Client ID with us (Open Josh- Tab on profile > Click on settings > About us) at yourfriends@myjosh.in We will be happy to assist you

How to delete a video from your profile?

Please note you cannot delete a video currently. For any assistance/ help, email us.

How to go Live on the Josh App?

This feature is not yet introduced on Josh App. Please stay tuned and we will keep you updated on when we enable this feature on the App.

Tagging & Reporting

How to report Obscene Content?

Please tap on the 3-dots icon over the video and use the report option to help us remove such obscene content. Thank you.

How to remove Obscene ads?

Sincere apologies for this. Please share a screenshot of the ad you have seen. It will help us remove such ads and improvise in future. Thank you for raising the issue. Please share your suggestions to help us improve further on yourfriends@myjosh.in

Followers / Comments

How to increase followers count?

This depends on your efforts. Create more videos, user-relevant hashtags and take part in more and more challenges. The quality of your videos and engagement of existing followers will help in increasing your follower base

Followers Count is reducing automatically

We sometimes ban users from posting copyright or obscene content. As a result, the count for your followers decreases if they followed you in the first place. If the problem persists please reach out to us

How to follow a user commenting on your video?

Visit the user’s profile by tapping on their name inside the comment and hit the follow button.

How to delete a comment on your Video/s?

Long tap on the comment you wish to delete and tap ‘Delete’ on the pop up that opens.

How to delete your comment on someone else’s video?

Long tap on the comment you wish to delete and tap ‘Delete’ on the pop up that opens.

How to report obscene comments on your video/s?

Long tap on the comment you wish to report and tap ‘Report’ on the pop up that opens.

Challenges

How to take part in challenges?

You can simply check our ‘Discovery’ page for all ongoing challenges and upload your video by using the same hashtag as the challenge

How can I get my video to be featured under a challenge?

We love your excitement, the featured video decision is made by the programming team. Please ensure your video quality is good and relevant to the challenge and your video may just get featured too. Keep taking part in more and more challenges to increase your chances

Remuneration / Monetization / Sponsorship

How to earn money on Josh?

Firstly thank you for your interest and being a part of the Josh family. We do not share any monetary benefits in terms of payment to any user on josh, we do however help you grow your followers and engage with them and brand yourself on our Josh app which has currently crossed 100+ million downloads already in such a short period of time, which should sound very promising for a creator with great content like yours!

Having said that, we will definitely reach out to you if / when any branded labels reach out to us for any potential collaboration. So let's get creating awesome content on Josh and engaging with all your eager fans and followers!

Brand Collaborations?

Firstly thank you for your interest and being a part of the Josh family. We do not share any monetary benefits in terms of payment to any user on josh, we do however help you grow your followers and engage with them and brand yourself on our Josh app which has currently crossed 100+ million downloads already in such a short period of time, which should sound very promising for a creator with great content like yours!

Having said that, we will definitely reach out to you if / when any branded labels reach out to us for any potential collaboration. So let's get creating awesome content on Josh and engaging with all your eager fans and followers!