Updated in March 2024
Josh Grievance Redressal Mechanism
Welcome to Josh, which is provided by VerSe Innovation Private Limited, having its registered office address at Helios Business Park,11th Floor, Wing E, Helios Business Park, Outer Ring Road, Kadubeesanahalli, Bengaluru- 560103, Karnataka, India. ( "VerSe", “We”,” Our”, “Us” or ''Josh” ). Josh is our brand for providing and promoting the services. You must carefully read and understand these grievance redressal mechanism process. In line with our dedication to safeguarding the privacy and well-being of our users, we maintain a collaborative relationship with government authorities to ensure user safety. We have designated a Grievance Officer who can be reached directly in case any user has concerns regarding their experience on the Platform. We have implemented a comprehensive Grievance Redressal Mechanism to effectively address and resolve any issues or complaints raised by you regarding the Platform.
VerSe has implemented the following mechanism for dealing with grievances:
Grievances or concerns regarding violations of Terms of Service, Privacy Policy, and Community Guidelines must be addressed to the “Resident Grievance Officer”. The Resident Grievance Officer can be reached by email at grievance.officer@myjosh.in .
The complaint must contain such information as is necessary in order for VerSe to dispose of the complaint.
VerSe has appointed a Grievance Officer to handle any concerns you may have regarding data safety, privacy and other matters related to Platform usage. We prioritize addressing your concerns in these areas and aim to resolve any issues you raise within fifteen (15) days of receiving them. We have established a convenient communication channel for you to reach out to us, ensuring that we can promptly address and resolve your concerns.
You may contact:
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Scope |
Name/Title |
Email-id |
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For Grievance Redressal |
Grievance Officer- Mr. Nagraj |
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For Law Enforcement Coordination |
NodalOfficer- Mr. Ramanujan N C |
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For Regulatory Compliance |
Compliance Officer |
Any person/entity who is aggrieved by the content or advertisement published on the Platform may file a complaint against such content or advertisement. The legal heir, agent or attorney of the aggrieved person/entity may also file a complaint against such content. If the complaint does not fall under the ambit of a crime, then an unrelated person/entity, who has no interest in or is not aggrieved by the content or the advertisement cannot file a valid complaint against the content or the advertisement. If you are an agent or attorney of the aggrieved party, then you are required to submit documentary proof, establishing your right to file a complaint on behalf of the aggrieved party.
To address content that violates our community guidelines, you have the option to report user profiles or raise complaints. Reporting a user profile can be done by clicking on the three dots located next to the profile in question and selecting the appropriate reason for your complaint, followed by clicking on the report option. Similarly, if you wish to report a video, you can click on the three dots available and submit a report. In the case of comments, you can open them and press and hold a comment to report it.
Complaint and Takedown Process
If you are filing a complaint against content, you are required to provide the following information:
All notices to VerSe hereunder shall be in writing and shall be duly given if delivered personally or sent by registered mail, return receipt requested, or facsimile to the following Address or emailed to the following email id: grievance.officer@myjosh.in
VerSe Innovation Private Limited
11th Floor, Wing E, Helios Business Park,
Outer Ring Road, Kadubeesanahalli,
Bengaluru- 560103, Karnataka, India
grievance.officer@myjosh.in
Takedown Process
This Platform is operated by VerSe’ Innovation Private Limited (“VerSe”), and all rights related to the Platform vest in VerSe. These Guidelines deal with the reporting, investigation and resolution of any complaint or grievance against the user generated content or any other content displayed or broadcasted on the Platform. These Guidelines also provide instructions regarding the filing of the complaint. These Guidelines are provided to help the person filing the complaint (“ You ”) understand how to file a complaint against any Content or advertisement displayed on the Platform, how your complaint will be dealt with by VerSe and the legal requirements related to the content and advertisement displayed on Platform. For the purposes of these Guidelines, any reference to VerSe includes its subsidiaries, parent entities and sister concerns.
You may send an email with all the necessary information to grievance.officer@verse.in with the subject “ Takedown Request” You may also send complaints/notices by post with all the necessary information to the following address:
Mr. Nagraj
Grievance Officer,
VerSe Innovation Private Limited
11th Floor, Wing E, Helios Business Park,
Outer Ring Road, Kadubeesanahalli,
Bengaluru- 560103, Karnataka, India
Grievance Mechanism:
For a complaint or any other issue faced by a user may be submitted through email at the below address. The complaint should provide: (i) username of the relevant account holder from our platform (ii) specific content/video number or URL or link that is of concern and (iii) reason(s) for such a takedown request.
In accordance with Information Technology Act 2000 and Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 rules made there under, the contact details of the Grievance Mechanism are as under:
Mr. Nagaraj
Email: grievance.officer@myjosh.in
Any and all complaints launched by you, either via complaint form, email or post, are investigated and dealt with in accordance with these Guidelines. Any legal notice or any other legal action initiated against Josh or against any content displayed/broadcast on the Platform is not subject to any terms of these Guidelines.
For the purpose of these Guidelines, ‘advertisement’ shall mean any endorsement, advertisement or promotional material displayed or broadcast on the Platform or any part thereof.
VerSe reserves the right to amend these Guidelines at any time at its own discretion and hence, you are requested to read these Guidelines very carefully each time before filing/sending any complaint against any content or advertisement to VerSe.
Who can file a complaint?
Any person/entity who is aggrieved by the Content or advertisement published on the Platform may file a complaint against such content or advertisement. The legal heir, agent or attorney of the aggrieved person/entity may also file a complaint against such content. If the complaint does not fall under the ambit of a crime, then an unrelated person/entity, who has no interest in or is not aggrieved by the content or the advertisement cannot file a valid complaint against the content or the advertisement.
If you are an agent or attorney of the aggrieved party, then you are required to submit documentary proof, establishing your right to file a complaint on behalf of the aggrieved party.
What information needs to be provided in the complaint?
If you are filing a complaint against content, you are required to provide the following information:
Irrespective of whether you file a complaint via complaint form or via email, you must ensure that all the information, as stated above, is contained in the complaint. If any of the required information is missing from the complaint, the complaint will be treated as incomplete and VerSe may not consider or take any action based on the complaint.
What does ‘nature of the complaint’ mean and why it is relevant?
Information regarding the ‘Nature of the complaint’ helps VerSe categorize the complaint based on the legal provisions governing the subject matter of the complaint. Based on your grievance against any content or advertisement published on the Platform, VerSe has provided various options which might specify nature of the complaint. Following is the brief description of each of the category provided in the form:
Copyright infringement: Any Content/advertisement violates copyright, performer’s rights or publicity rights of the aggrieved party. This includes display of content created/owned by the aggrieved party without its permission.
Trademark infringement: Any Content/advertisement violates aggrieved party’s trademark rights or illegally uses/displays any word, logo or any other representation which is protected under trademark laws.
Invasion of Privacy: Any content/advertisement contains any information, image, text or any other content which is private or otherwise violates privacy rights of any third party.
Defamation : Any content/advertisement contain any information which is false and (i) harms the reputation or public image of the aggrieved party or (ii) otherwise has an adverse effect on how the aggrieved party is perceived by people in general.
False/misleading: Any Content/advertisement is false or incomplete and misleads people into believing something incorrect, or wrongfully changes the perspective of people about an entity, event or thing.
Obscene/scandalous content: Any content/advertisement contains any image, text, video, audio or any other representation is repulsive, offensive to modesty, indecent, lewd or immoral and is likely to deprave or corrupt the mind of the viewer.
Content hurts religious sentiment or incites violence: Any Content advertisement contains any image, text or any other content hurts religious beliefs or sentiments of aggrieved party or directly incites or induces violent behavior among people. Content/advertisement containing hate speech, content inciting rebellion against the government or any religion or religious organization can also be reported under this category.
Apart from all these categories, there is an open category, by the title “Otherwise illegal”, provided in the complaint form. If the issue raised in the complaint does not fit under any of the above mentioned categories, then you may select this as the nature of the complaint and can separately specify the issue raised in brief.
You can select only one of the categories. If the grievance falls under more than one of the above mentioned categories then you may raise a separate complaint for each category of the grievance and provide specific description of the facts and grievance, along with all the necessary documents required for proving the grievance. If you raise more than one complaint against a single content/advertisement, you are required to mention the complaint ID of all your previous complaints in all subsequent complaints regarding the same content, in order to enable effective handling of the grievance.
What documentary evidence is required along with the complaint?
Depending on the nature of the complaint and grievance, documentary proof may vary. Following are some illustrations of the documentary proof which may be relevant for different nature of the complaint:
Copyright infringement: Proof of rights of the aggrieved party and proof of infringement.
Trademark infringement: Trademark registration certificate, proof of infringement.
Violation of Privacy: Proof that the content or the advertisement is private or otherwise violates privacy rights.
If you are the agent or attorney of the aggrieved party, then you are required to attach a power of attorney or authorization letter, establishing your right to file a complaint on behalf of the aggrieved party, along with the complaint.
What happens if the information provided in the complaint is incomplete or untrue?
Being a law-abiding entity, VerSe considers and investigates each complaint filed against any content or advertisement published on the Platform. Although VerSe also conducts an internal investigation if required, its primary source of information while dealing with any grievance is the information provided in the complaint. Based on the information provided in the complaint, Verse determines the nature of the complaint, the rights/laws violated by the Content/advertisement in question, the parties involved in the matter and other relevant information required for addressing the issue raised in the complaint .
How can VerSe help in addressing the grievance?
Being a mere technology provider and an intermediary under Information Technology Act, 2000,VerSe is obligated to take down the Content or advertisement from the Platform, if 1) it receives a complaint, along with all the necessary documents, prima facie and clearly establishing that the content or advertisement on the Platform is violating the rights of any third party or 2) it receives an order directing takedown from the appropriate authority under law.
In accordance with the law, VerSe may also provide you with the details of the content which might help you communicate with the directly and settle your grievance.
VerSe’s process of investigating and addressing the complaints against any Content or advertisement is in accordance with Information Technology Act, 2000, Information Technology (Intermediary Guidelines) Rules, 2011 and all other laws in force in India. Nothing under any law imposes an obligation on VerSe to investigate the matter beyond what is provided in the complaint and any investigation conducted or action taken by VerSe, is at its sole discretion, and VerSe is not required to communicate the same to you or to any other party.
Is VerSe responsible for publication of content on its Platform?
No, VerSe is merely an intermediary, which provides a platform to various third-party content providers for publication of their content to end users, including you. VerSe is not at all involved in authoring or publishing any content or advertisement on the Platform.
According to Section 79 of Information Technology Act, 2000, VerSe is not responsible for any content or any part thereof published on the Platform. VerSe’s liability toward any content published on the Platform is limited to taking down the content from the Platform if 1) it receives a complaint, along with all the necessary proof, prima facie and clearly establishing that the content is violating rights of third party or 2) it receives an order of takedown from the appropriate authority under law.
As VerSe is not involved in authoring or publishing any content on the Platform, it is not obligated to pay any damages or costs to any aggrieved party for any Content or part thereof violating their rights. Being an intermediary, VerSe is not subject to any civil suit for violation of any rights by any content or part thereof infringing rights of any third party.
How does VerSe ensure the legality of the content and advertisements on the Platform?
As explained above, VerSe is merely an intermediary which provides a platform to various third parties to display their content. VerSe has agreements with these third parties content providers who upload their content which is displayed on the Platform. In their agreements with VerSe, these content providers have represented their content or any part thereof uploaded on the platform does not violate any law or any third party rights. More specifically, content providers have represented the following:
VerSe also has its own policies and agreements which govern the use of its Platform. These agreements and policies are binding on users, and have been formulated to ensure that the use of the Platform does not violate any law. By using the Platform, users agree to not upload any content (including text, images, videos, comments, etc) which violate any law or VerSe’s terms of use.
Being an intermediary, VerSe is not required to monitor the content on its Platform. VerSe is only required to take action against any Content only when it receives an order from the appropriate authority or a complete complaint establishing a prima facie case. However, VerSe reserves the right to take down any content if it determines, at its sole discretion, that such content violates any law or the terms of its platform.
How does VerSe deal with the complaint filed against any content?
VerSe has competent legal which deal with all the complaints filed against any Content on the Platform. These teams investigate the matter on both factual and legal grounds based on their internal research and the content and evidence provided by you. Based in the Content of the complaint, evidence provided, internal research, legal provisions and response, these teams evaluate the complaint and grievance, and decide which remedies can be provided to you or the aggrieved party.
Does VerSe provide the details of the steps undertaken by it while dealing with the complaint?
The complaint goes through a complicated scrutinization process, which is strictly confidential in nature . Unless required by law or appropriate judicial/quasi-judicial authority, VerSe may not disclose the steps undertaken by VerSe while dealing with a particular complaint.
Is VerSe obligated to respond to all the complaints filed?
VerSe considers all the complaints filed against any/all the Content on the Platform based on various facts, including, but not limited to, information provided in the complaint, nature of the complaint, documentary proofs provided, legal validity of the complaint and grievance in the complaint. Based on these factors, VerSe may or may not send a response to you or take any action based on the complaint. VerSe is not obligated to respond to or take action based on every complaint filed against the content on the Platform.
What happens if you file a false or frivolous complaint?
If you provide false information in the complaint, then VerSe will be unable to gather all the necessary information or address your complaint. If you try to mislead VerSe by providing false or misleading information in the complaint, VerSe may take strict legal action against you in order to safeguard its legal rights and integrity of the Platform. Please note that you may be liable for damages (including costs and attorneys’ fees) if you file false and frivolous complaints, as Verse expends considerable resources in reviewing complaints.
Are these Guidelines binding on you?
These guidelines have been created to help you file a complaint with VerSe against any content on the Platform. These Guidelines elaborate on the legal provisions dealing with or relevant to the complaint filed. Nothing mentioned in these Guidelines falls outside the scope of the law and hence, irrespective of whether these Guidelines are binding, you will be bound by the relevant legal provisions.
What action can VerSe take against content regarding which you have filed a complaint?
As an intermediary, VerSe cannot edit or alter the content or any part thereof on its own or pursuant to a complaint received by it. However, VerSe is permitted to take down the content entirely, in certain situations.
VerSe is required to take down the content in the following cases:
VerSe may take down the content in the following cases: