FAQs
For any technical issue that persists and is not answered below. Please feel free to reach us on yourfriends@myjosh.in To assist us in helping you quicker & better, along with the details of the issue you should also share your Client ID (Open Josh > Tap on Profile > Click on settings > About us) as part of your email.
Profile & Content Preference
Sign up using your mobile number to create your profile. You can choose to customize it by adding a profile photo, suitable handle and bio.
You can go to profile and choose edit from the three dots to change your username.
Go to your profile page on the app by clicking on the ‘Human’ icon and click on the ‘settings’ icon
and click on ‘Change Language’. You can select the languages you want to consume content in.
Open Josh > Tap on profile > Click on settings > Change Language
We send notifications to stay connected with our users. Please ensure it is not turned off in-app
settings. You can also check it by following these steps;
Open Josh > Tap on profile > Click on settings > Turn Notifications on
You cannot delete your account. Please reach out to us to help you in this regard. For any assistance/ help, email us
The badging exercise is done by the internal team and if you create good quality content under a specific genre then your profile should automatically be badged after looking at both quantitative as well as qualitative aspects of your profile. but if you still want us to look at your profile then please write to us
The verification process is an internal process and it depends on the quality of content created, followers, engagement received (Likes, Comments & Shares) on videos uploaded on your profile. Our team themselves will reach out to you once your profile has been qualified by us basis both quantitative as well as qualitative aspects of your profile. but if you still want us to look at your profile then please write to us.
This feature is not available on our App at the moment. Please stay tuned and we will update you when we introduce this feature.
Creating / Uploading Videos
You can record a video by using the + option on the app and also add some great filters, audio and effects too. Give an apt description to your videos and use the right hashtag to get optimum visibility
You can upload your phone gallery video provided it is less than 60 seconds and 50 MB in size. Just click on the + option on the app and then select ‘Album’. You will have the option to further trim/edit your videos
While there is no limit on the number of videos to be uploaded but each video should be within a duration of 60 sec.
You have all the options on the camera screen after you click the + option on the app. You can choose the intended Filter / Masks / Stickers / Effects and create and upload your video on Josh
On the camera screen after you click the + option on the app. You have the option to ‘Pick A Song’ on the same screen where you can see the trending soundtracks as well as search for the one you want.
While watching any video on Josh App you will see a Duet Icon on the right-hand side. Click on the icon and the video will open with the ‘create video/upload video’ part of the App. Please note the duet option is only available if the original uploader/creator has enabled the duet option while uploading the original video.
While uploading your video you have an option ‘Allow Duet’ please select the option and that will enable other users to create duets
It will be helpful to write a brief description of the video related to the content and also use relevant Hashtag for the video. We will advise not using too many irrelevant hashtags.
Owing to the huge volumes, our systems take some time to process your videos. Please be assured we are actively trying to scale up and the time taken will substantially keep reducing in the future.
This should not be happening. Please share the video details and your Client ID with us (Open Josh- Tab on profile > Click on settings > About us) at yourfriends@myjosh.in We will be happy to assist you
Please note you cannot delete a video currently. For any assistance/ help, email us.
This feature is not yet introduced on Josh App. Please stay tuned and we will keep you updated on when we enable this feature on the App.
Tagging & Reporting
Please tap on the 3-dots icon over the video and use the report option to help us remove such obscene content. Thank you.
Sincere apologies for this. Please share a screenshot of the ad you have seen. It will help us remove such ads and improvise in future. Thank you for raising the issue. Please share your suggestions to help us improve further on yourfriends@myjosh.in
Followers / Comments
This depends on your efforts. Create more videos, user-relevant hashtags and take part in more and more challenges. The quality of your videos and engagement of existing followers will help in increasing your follower base
We sometimes ban users from posting copyright or obscene content. As a result, the count for your followers decreases if they followed you in the first place. If the problem persists please reach out to us
Visit the user’s profile by tapping on their name inside the comment and hit the follow button.
Long tap on the comment you wish to delete and tap ‘Delete’ on the pop up that opens.
Long tap on the comment you wish to delete and tap ‘Delete’ on the pop up that opens.
Long tap on the comment you wish to report and tap ‘Report’ on the pop up that opens.
Challenges
You can simply check our ‘Discovery’ page for all ongoing challenges and upload your video by using the same hashtag as the challenge
We love your excitement, the featured video decision is made by the programming team. Please ensure your video quality is good and relevant to the challenge and your video may just get featured too. Keep taking part in more and more challenges to increase your chances
Remuneration / Monetization / Sponsorship
Firstly thank you for your interest and being a part of the Josh family. We do not share any monetary
benefits in terms of payment to any user on josh, we do however help you grow your followers and
engage with them and brand yourself on our Josh app which has currently crossed 100+
million downloads already in such a short period of time, which should sound very promising
for a creator with great content like yours!
Having said that, we will definitely reach
out to you if / when any branded labels reach out to us for any potential collaboration. So let's get
creating awesome content on Josh and engaging with all your eager fans and followers!
Firstly thank you for your interest and being a part of the Josh family. We do not share any monetary
benefits in terms of payment to any user on josh, we do however help you grow your followers and
engage with them and brand yourself on our Josh app which has currently crossed 100+
million downloads already in such a short period of time, which should sound very promising
for a creator with great content like yours!
Having said that, we will definitely reach
out to you if / when any branded labels reach out to us for any potential collaboration. So let's get
creating awesome content on Josh and engaging with all your eager fans and followers!
Gifting
Go to Gifting settings under Menu tab or click on settings icon in the gift catalogue to disable on